Legal
Last updated November 13, 2026
These terms explain how Keen Website Co., a DBA of Keen Technologies LLC, works with you when you start a project, pay for a website, or keep a monthly plan with us. By submitting a project brief or paying for our work, you agree to them.
You start by sending a project brief through our Start your project form. We confirm by email within 2 business days.
We then build your site and send a private preview, typically within about 1 to 2 weeks of having what we need. You request changes by email, and we refine the site with you until it feels right.
When you’re happy, you pay in full to launch. We work with you by email throughout.
You see the site before you pay. There is no deposit.
When the preview is approved and the site is ready to launch, you pay the package price in full through a secure Stripe checkout. Your monthly plan starts the day you pay. We launch right after payment, typically within 1 business day.
Private previews expire after 30 days with no reply.
A change in direction after the design is approved, extra development, ecommerce, and web apps are billed at $75/hour. We quote that work first and only start once you agree.
A monthly plan is part of every site. The plans are Essential at $15, Care at $29, and Care Plus at $49, billed monthly. Billing starts the day you pay to launch.
You can cancel anytime. Cancellation takes effect at the end of the current billing period. You can cancel in the billing portal we send you, or by asking us.
Your website stays yours. We’ll provide your site files and help you move to the host of your choice, or you can step down to Essential. If we were managing your domain, we’ll transfer that admin access to you. If we set up Google Workspace or Microsoft 365 for you, that account stays yours. Your domain stays registered in your name.
On Care and Care Plus, we register and manage your domain in your name, included in the plan. A standard domain, up to $20 a year, is included. That covers .com, .net, .org, and most others. If you want a domain that costs more, like a premium name or an ending like .io, you can choose another or pay the yearly difference. We confirm the cost with you before buying. The domain stays yours and can be transferred to you anytime. Business email is optional. If you want it, we set up a Google Workspace or Microsoft 365 inbox for you. Google bills you directly, about $8 a month. Microsoft bills you directly, about $4 a month.
Because you pay only after you’ve approved the preview, launch payments are non-refundable once the site is live. Monthly plans are not refunded for a partial month if you cancel mid-cycle. If something has gone wrong on our side, reply to any email from us and we will make it right.
You do. Once your project is paid in full, the design, content, and site files are yours. Your domain is always registered in your name, and can be transferred to you anytime. You’re never locked into our hosting.
You confirm that you have the right to use the words, images, logos, and other materials you send us, and that they don’t infringe anyone else’s rights. You’re responsible for that content. If a third party has a claim about material you provided, you’ll cover the cost of that claim.
We may need timely feedback, content, or access from you to stay on schedule. If we’re waiting on you, the timeline may move.
No one can honestly guarantee rankings or a number of new customers. What we do is build a fast, well-structured site with solid SEO foundations, so search engines and visitors can understand your business clearly.
We take care with every project. To the extent the law allows, we are not responsible for lost profits, lost data, or other indirect or consequential losses, or for problems caused by content you provide, third-party tools you ask us to connect, or hosting after you leave us. Our responsibility for a claim is limited to the amount you paid us for the work that claim is about. Nothing in these terms limits rights you have that cannot be waived under applicable law.
These terms are governed by the laws of the State of Arkansas, without regard to its conflict of law rules.
We may update these terms from time to time. The current version will always be on this page, with the date it was last updated. If a change affects a project already underway or a monthly plan you already have, we’ll email you.
We don’t publish a contact email on this site. The best way to get in touch is to use the Start your project form, or to reply to any email from us.
Our mailing address is Keen Technologies LLC (dba Keen Website Co.), 42 Commentry Drive, Little Rock, AR 72223.
How we handle personal information is explained in our Privacy Policy.